Am I eligible for a refund?
If you are not 100% satisfied with your purchase from us you can return your item(s) for a full refund (minus shipping & handling fee) within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)
When do I get my money back?
After receiving back your item, we will transfer back your money via bank transfer (local Malaysian bank) or via Paypal (for international customer).
I am an international customer, how do you process returns?
Sadly, we do not cover international returns and shipping, you have to bear the cost of shipping the shoes back to us and then back to you again.
Shipping address for returns:
ZEVE SHOES (Zeve International Sdn Bhd)
ZEVE INTERNATIONAL SDN. BHD. (1126030-P)
26-0, Block A, Platinum Walk,
No. 2, Jalan Langkawi,
53300, Setapak,
Kuala Lumpur.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You will be responsible for paying for your own shipping costs for returning your item(international customer).
Please inform us via phone or email:
+601123368619 (Whatsapp/Call/SMS)
zeveshoes@gmail.com
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.