Currently, we only ship to Malaysia, Singapore, and Brunei.
FAQ
- WHERE DO WE SHIP?
- SHIPPING METHODS, TIMES AND COSTS
- INTERNATIONAL SHIPPING
- HOW DO I TRACK MY ORDER?
- HOW TO RETURN
- HOW TO EXCHANGE
- HOW TO REFUND
- MANAGING YOUR PROFILE
- REGISTRATION AND LOG IN
SHIPPING AND ORDER TRACKING
- WHERE DO WE SHIP?
- SHIPPING METHODS, TIMES AND COSTS
- INTERNATIONAL SHIPPING
- HOW DO I TRACK MY ORDER?
WHERE DO WE SHIP?
SHIPPING METHODS, TIMES AND COSTS
Shipping options may vary depending on the delivery address, what time you place your order and item availability.
During the checkout process, we’ll display the available shipping methods, the costs, and the estimated delivery date.
Please note that deliveries are only made on working days.
Please remember that the shipping address of your order must be filled in correctly for a smoother shopping experience.
WHAT IS THE SHIPPING RATES?
For orders below RM 299:
- Semenanjung Malaysia = RM 10 per pair
- Sabah/Sarawak/Labuan = RM 30 - 40 per pair
FREE SHIPPING
- Free shipping in Peninsular Malaysia (above RM 299)
- Free shipping in Sabah/Sarawak (above RM 499)
SAME DAY DELIVERY
Deadline: Everyday, orders made before 12PM
Cost: Range from RM20 - RM40 based on location
We provide same-day delivery for orders placed before 12 PM, exclusively for the Klang Valley area. Deliveries will be made via Lalamove.
INTERNATIONAL SHIPPING
WHAT COURIER DO WE USE FOR INTERNATIONAL SHIPPING
We will be using DHL Express shipping for most of our orders. DHL is extremely reliable and accurate in terms of speed and communication with you once your shipment arrived at your country
The cost will range from 30 USD - 35 USD per pair.
HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER?
| DHL EXPRESS SHIPPING (BUSINESS DAYS) | ||
| SINGAPORE | 4-7 days | |
| BRUNEI | 4-7 days | |
WHAT IS MY(CUSTOMER) RESPONSIBILITY?
It is the customer's responsibility to arrange a receiver for the shipment. We can only ensure that we ship to the correct address supplied to us during checkout process. It is advisable to consider having work/office address as receiving address over residential address. Please ensure the shipping address given is absolutely correct and accurate because we are unable to take responsibility with inaccurate information.
HOW DO I TRACK MY ORDER?
DELIVERY TRACKING NUMBER
Delivery tracking number will be emailed to you once it is made available. We usually ship within 1-2 working days after confirmation of payment. Please note that it may take up to 24 hours before your tracking code appear in Poslaju or J&T tracking system. Poslaju/J&T normally keys in tracking code at the end of the day.
I GOT MY TRACKING NUMBER, HOW DO I KNOW WHERE IS MY ORDER IS RIGHT NOW?
You can track your order via the EasyParcel website. Simply select your chosen courier and enter your tracking number to view your order’s status.
EXCHANGES, RETURNS, AND REFUNDS
- HOW TO RETURN
- HOW TO EXCHANGE
- HOW TO REFUND
HOW TO RETURN
If your purchase has not met your expectations, you can make a return.
You can see the conditions and the different options available for you to return your items.
CONDITIONS TO COMPLETE A RETURN
- - You must manage the return before the established deadline:
Online Store: You have 30 days to return your order after date of your order.
Retail Store: You have 14 days to return your order after date of your order. - - Items must be in their original condition and include all labels:
- Return with the original packaging
- All labels are still attached
- Unaltered/hemming/Undamaged
- Item must be unworn
- - Items that are tagged as sale items or value items are strictly non-returnable.
- - For retail purchase, the original receipt must be kept and shown to return item.
WHO WILL PAY FOR THE RETURN FEE?
- - If the return is due to an error on our part (e.g., incorrect item sent, defective product, or wrong size shipped), we will cover the return shipping cost.
- - If the return is due to customer preferences (e.g., wrong size chosen or a change of mind), the customer will be responsible for the return shipping fees.
SHIPPING ADDRESS FOR RETURN
ZEVE INTERNATIONAL SDN. BHD. (1126030-P)
Star Parc Point Commercial Centre
F-1-3
53300 Kuala Lumpur
Kuala Lumpur
Malaysia
Phone number : +601123368619
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
HAVING PROBLEMS?
Phone: +6017 - 648 6523 or click here (Whatsapp)
Email: cs.enquiry@gmail.com
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
HOW TO EXCHANGE
WHAT IS OUR EXCHANGE POLICY?
- - Exchanges can be made for items of equal, lesser, or higher value than the original purchase.
- - Each exchange is limited to one item; you cannot exchange one product for two or more items, even if their combined value matches the original purchase.
- - If you wish to exchange for an item of higher value, the difference must be paid via bank transfer to our account.
- - For exchanges involving a product of lesser value, please note that the remaining balance will not be refunded or credited.
- - For retail purchase, the original receipt must be kept and shown in order to exchange item.
WHAT ARE THE PROCESS FOR EXCHANGE?
- - Please verify order and chat with our customer service. click here
- - Go to your nearest shipping provider to return back item to us.
- - Send your tracking number to +6017 - 648 6523 or click here.
- - After we received your item, we will verify whether the product is eligible for exchange.
- - Once everything were verified, we will send your desired exchange item.
- - Your new tracking number will be send via whatsapp.
WHO WILL PAY FOR THE SHIPPING FEE?
- - If the return is due to an error on our part (e.g., incorrect item sent, defective product, or wrong size shipped), we will cover the return shipping cost.
- - If the return is due to customer preferences (e.g., wrong size chosen or a change of mind), the customer will be responsible for the return shipping fees.
HOW TO REFUND
Once we have processed the return of your items, we will proceed with the refund.
REFUND FOR IN-STORE PURCHASES
Unfortunately, purchases made in-store are not eligible for monetary refunds. However, you may opt for an item exchange.
REFUND FOR ONLINE PURCHASES
For online purchases, refunds will be processed via bank transfer. For international purchase, we will proceed your refund via PayPal.
HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?
Refunds are typically processed within 14 working days from the initiation of the refund process.
MY ACCOUNT
- MANAGING YOUR PROFILE
- REGISTRATION AND LOG IN
MANAGING YOUR PROFILE
This article will show you on how to change your personal details and manage your account settings. This way you can always have your data updated and receive our Newsletter with all the latest news.
CHANGING YOUR PERSONAL INFORMATION
You will be able to access and change your personal details, your email address and your saved payment details on your Profile.
REGISTRATION AND LOG IN
Here you will find all the information needed to register at Zeve.com.my access your account and resolve any related situation.
Registering is very simple: we will only ask you for the necessary information to speed up the purchase process. You can do it on the Register option.
Already Registered? If you already have an account, you can log in by entering your email address and you'll received an OTP code via your email. To end the session and log out securely, you can do so from Setting > Log Out.
These are some of the advantages of having a Zeve.com.my account:
- Ease your purchase journey .
- Check the information and the status for all of your purchase.
- Receive exclusive news and discount via our newsletter.